All sales are final on sealed product. We do not accept returns or exchanges, and we do not refund an order because of what came out of the packs. If the order itself goes wrong — it never arrives, it arrives damaged, or it is the wrong bundle — that is on us and we fix it.
Once a sealed bundle leaves here, we cannot take it back. There is no way for us to confirm that a returned pack is the one we sent, or that it has not been weighed, searched or resealed in the meantime, and a pack with any doubt attached to it cannot honestly be sold to the next person. So the policy is the same one every sealed-product seller runs, stated plainly: no returns, no exchanges, no refunds for a change of mind.
This includes what you pull. Sealed packs are random, identical from the outside, and nothing here is weighed, searched or picked. A bundle that opens badly is not a defective bundle — it is the thing you bought working exactly as described. We will not refund it, and you should not buy from anyone who says they would.
The policy above is about the cards. It is not a way of avoiding responsibility for the order. Email us and we will replace it or refund it in full if:
Tell us within 7 days of delivery for damage, mispacks and missing items, and photos of the packaging help. For a package that never showed up, reach out any time within 30 days of the order and we will chase USPS with you.
A live rip is final the moment the pack is opened. No returns, no refunds, no do-overs, whatever comes out of it. You are buying the packs and the opening — not a result — and once it has happened on camera it cannot be undone or handed back.
Pulls ship to you sleeved in the condition they came out of the pack, and pack-fresh is not mint. Cards come out of sealed packs with edge whitening, off-centre printing or a small surface mark straight from the factory — that is the nature of opening packs, not damage in transit, and it is not refundable. We do not grade cards and we do not sell them as graded.
What is still on us is our own mistake: we opened the wrong bundle, we skipped your order on the stream, or the pulls never got sent. That is covered above.
Orders usually go out within two business days. If you email support@peakpk.com before the label is printed, we will cancel and refund you in full, no questions. Once tracking exists, it has shipped, and the policy above applies.
Email support@peakpk.com with your order number and, where it helps, a photo. A real person reads it, usually the same day.
PeakPack ships from Salt Lake City, Utah, to United States addresses only. Refunds are issued to the original payment method and typically appear within 5–10 business days once processed.
This page covers orders placed on the online shop. Packs bought from a PeakPack machine are sold as-is at the machine. If a machine takes your money and does not vend, email support@peakpk.com with the machine location and the time, and we will make it right.